Hiring an Experienced Plumbing Service Could Make or Break the Holiday Season

3 Steps to Finding a Professional Plumber

Whether a seasoned homeowner familiar with home maintenance or a first-time home buyer preparing for their first winter, having a trusted plumbing company on speed dial is key to having a stress-free holiday season spent with beloved family and friends.   

Step 1: Research Positive Reviews

Evaluate every company being considered to provide professional services by researching online reviews provided from previous customers or other service providers in the same trade. Enter the company name into Google or Facebook, and a business page should pop up. (Consider adding the city of residence into the search if more than one company with the same name is found.) Google and Facebook both allow for ratings on a scale from one through five, with five stars being the highest praise. 

A good rule of thumb is to hire companies with an average rating of 4.5 stars or higher. 

• How many reviews are there? 
• How old is the most recent review? 
• What is the average rating for this business? 

Answering these questions can determine if the business has a long-standing reputation in the community and if they are actively performing services for customers in the area. No company is perfect, but reviews with keywords such as “fair,” “professional,” or “prompt” tell of a company that is likely going to provide a positive customer service repair experience.    

Step 2: Request Licensing and Insurance Information

Many homeowners will try to “save money” by doing repairs themselves or hiring a cheap plumbing company. Frequently, cheap plumbers are handymen that are not licensed or insured. The problem with this attempt at saving money is that the warranty on the equipment could be voided by the manufacturer for not adhering to the warranty guidelines. 

Reputable companies will warranty their labor and materials for a while following the repair, and this gives the homeowner peace of mind knowing that they are protected. Hiring a licensed and insured plumbing company protects the homeowner from liabilities associated with having plumbing repair technicians at the home. If a repair technician were to hurt themselves while on the job and working uninsured, the homeowner could be liable for medical bills, lost wages, or worse. 

Before hiring a plumbing service, request their licensing and insurance information. If a company refuses to provide this information, they aren’t good candidates for plumbing maintenance or repair jobs. 

Step 3: Ask about Plumbing Maintenance Plans

Plumbing maintenance plans offer preventative care, usually annually or biannually, that can catch problems before they turn into a costly repair. Another benefit is that a maintenance plan will often give the homeowner a significant discount on repairs not covered by equipment warranty or priority when calling at high volume times during the holiday season. Some plumbing companies will offer to waive or discount diagnostic fees or guarantee same-day service for membership holders.  

About Towers Plumbing

Towers Plumbing, located in Murray, UT, provides attentive technicians and quality workmanship with 24-hour emergency repairs and hassle-free service. They use the latest technologies and promise fast turnarounds and a satisfaction guarantee. Call today to work with a professional plumber in Murray.